In September 2012, I co-presented a ninety-minute webinar for the Canadian Association of Family Enterprise. It was attended by forty-five members and a recording of the webinar is available on CAFE’s website. It is for members of family businesses and associate members.
I co-presented with Michelle LeBaron, from the University of British Columbia Law Faculty. Michelle is an international expert in conflict resolution and the author of a number of articles on the subject. In the presentation, we explored approaches to resolving and transforming conflict for useful outcomes. We also modeled a complex conflict situation through role-play. Members attending were encouraged to ask questions and notice patterns as we moved through a first role-play that presented the conflict and a subsequent role-play where one of us was still reactive and the other utilized the principles outlined in the webinar to bring the intensity of the differences involved into a more mature and useful dialogue.